Subscribers to NexgenTec’s Support Agreements have access to expert technicians. Our Technical Support experts specialize in server and network support. If you have questions about the services we offer don’t hesitate to call or email us.

Technical Support

Support Options

Telephone
Phone support is available by calling 352.224.3866 Monday to Friday, 9 AM to 5 PM EST
Email
Email support is available utilizing the contact form Monday to Friday from 8 AM to 8PM.
Remote
Remote support is available by calling 352.224.3866 Monday to Friday, 9 AM to 5 PM EST
Onsite
Please schedule an appointment by calling 352.224.3866 Monday to Friday, 9 AM to 5 PM EST

After Hours

After hours and during holidays, we continuously monitor chats and telephone messages for help requests of an urgent nature (i.e., server or network is down). Please leave details of your emergency. We are available only for emergencies on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas